US & INTERNATIONAL RETURNS

We're bummed things didn't work out for you, but here's the good news: You've got 14 days to send something back to us from the day you receive it.

RETURNS

Here's the fine print:

  • Pierced jewelry cannot be returned for health and hygiene reasons and are non-refundable

  • Beauty products and accessories cannot be returned for hygiene reasons

  • NO returns on custom orders

When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

  1. Repack your items.

  2. Login to your account. You will need your order number and email/last 4 digits of your phone number.

  3. Select your preferred return option (Print returns label at home or in store options).

  4. Once you have processed and paid for your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  5. Keep an eye on your return tracking. You'll get an email once we receive your returned item.